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Your Rights and Our Policies at pick3ky

Every account on pick3ky operates under a defined set of terms that govern how your data is handled, how disputes are resolved, and what you can expect from us at every step.

State-by-state eligibilityData rights & retentionAccount security standardsPayPal, Venmo, Play+ payment termsContact paths for legal requests
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pick3ky Your Rights and Our Policies at pick3ky
LEGAL CONTACT PATHS

Reach Us for Policy and Account Questions

If you have a question about how our terms apply to your account, how your data is stored, or how to submit a formal legal request, we have three direct contact paths available. For account-level policy questions, live chat is the quickest route. For formal written requests — such as data access or deletion — use our secure email channel. For disputes involving payment transactions through PayPal, Venmo, or Play+, our account support team handles those through the in-app ticket system.

Live Chat Available through your logged-in account dashboard for policy questions, eligibility clarifications, and general terms inquiries during supported hours.
Email Support Send formal data requests, legal correspondence, or privacy-related inquiries to our designated legal contact address found in your account settings.
In-App Ticket Use the ticket system inside your account to flag payment disputes involving PayPal, Venmo, or Play+ transactions. Attach your transaction reference for faster resolution.
DATA AND ACCOUNT SECURITY

How We Protect Your Account and Data

We handle your personal and financial data under strict internal protocols designed to keep your account secure and your information accurate. Here is how each key area works in practice — from the moment you register through to how long we retain your records.

Data Handling

Personal information collected at sign-up — name, address, date of birth — is stored in encrypted form and used only for identity verification, account management, and compliance purposes.

Cookie Policy

We use session and analytics cookies to keep your account active and understand how our platform is used. You can manage non-essential cookie preferences through your browser settings at any time.

Account Security

Each login is protected by a one-time passcode (OTP) sent to your registered mobile number or email. If your device is flagged as new, re-verification is required before account access is granted.

Retention and Deletion Rights

We retain account data for the period required by applicable state regulations. You may request a copy of your data or ask us to delete non-mandatory records by submitting a written request to our legal contact email.

Answers to Common Legal and Policy Questions

These are the questions we hear most from people trying to understand their rights, how their data is used, and what happens when something goes wrong with their account or a payment.

Access depends entirely on your state's laws around online sports betting and casino play. We confirm eligibility at account creation and do not extend service in states where it is not permitted under local law.

Submit a written data access request to the legal contact email listed in your account settings. We will respond within the timeframe required by applicable state or federal privacy regulations.

You can request deletion of non-mandatory personal data at any time. Records required for regulatory compliance — such as identity verification and transaction history — must be retained for the period state law mandates.

Open an in-app support ticket and attach your PayPal or Venmo transaction reference number. Our payments team investigates the transaction on our end before any escalation to the payment provider is needed.

You will receive written notice via your registered email explaining the reason. You have the right to respond and provide documentation. Funds in your account wallet remain accessible once the review is resolved in your favor.

Any material change to our terms is sent directly to your registered email address before the change takes effect. Continued use of your account after that notice is treated as acceptance of the updated terms.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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